Clear policies for a professional experience.

01

Appointment policy

Appointments are subject to availability, identity requirements, document eligibility, facility rules, and the signer's willingness and awareness. Clients should provide accurate information about the location, number of signers, number of notarial acts, witnesses, printing, and timing so we can prepare an accurate quote.

Signer readiness

• Bring current, acceptable government-issued photo identification unless another lawful identification method was arranged in advance.
• Do not sign before the appointment when the selected notarial act requires signing in the notary's presence.
• Each signer must be present, willing, aware, and able to communicate directly with the notary.
• Documents, instructions, witnesses, translations, facility approval, and receiving-agency requirements are the client's responsibility unless included in writing.

Wait time and outside costs

The first 15 minutes of wait time are included. After that, wait time is $1 per minute. Parking, tolls, facility fees, postage, government fees, and other disclosed outside costs are added at actual cost or as quoted.

02

Billing & invoicing policy

Payment is due when service is completed unless invoicing was approved in writing before the appointment. Approved business-account terms appear on the invoice or service agreement. We may accept cards, approved electronic payments, or another method stated in the quote or invoice.

Itemized charges

Invoices and receipts may separately identify notarial acts, mobile travel, RON platform or technology costs, printing, courier, premium scheduling, wait time, government, shipping, facility, and other non-notarial services. The quote is based on the facts provided and may be updated when the scope changes, with disclosure before additional work proceeds when practical.

Returned payments

A $35 returned-payment charge applies, plus collection costs permitted by applicable law. Contact the business office promptly if a payment fails or you need a corrected invoice.

Payment security

Do not email card numbers, bank account credentials, passwords, Social Security numbers, or security codes. Pay only through the secure method identified on an issued invoice, or confirm the request by calling us.

03

Deposits, cancellations & refunds

Mobile appointments require a minimum $25 deposit. The deposit is applied to the final balance. Deposits, rush charges, special-order costs, printing, shipping, government charges, and other costs already incurred may be nonrefundable to the extent stated in the quote and allowed by law.

If service must be refused because identification is unacceptable or a signer is unwilling, unaware, or otherwise cannot lawfully proceed, mobile, wait-time, and other earned or incurred service charges remain due. If we cancel and cannot provide a reasonable reschedule, unearned company-held deposits will be refunded; third-party costs already incurred may remain nonrefundable.

04

Service limitations

We are not attorneys and do not provide legal, tax, immigration, financial, or real-estate advice. We do not select legal documents, choose the notarial act, explain legal effect, draft legal language, or guarantee acceptance by a court, agency, lender, title company, employer, or other recipient.

Remote online notarization

RON service is limited to eligible documents and signers who can complete the approved platform's identity, technology, and session requirements. Platform availability and document-recipient rules may affect service.

Fingerprinting

Fingerprinting is a capture service only. We do not decide agency requirements, guarantee acceptance, provide criminal-history results, or transmit prints electronically unless specifically equipped and authorized. Clients must obtain the correct agency instructions and card requirements.

Registered agent and business support

Registered-agent service is limited to the written plan and is not a virtual mailbox, law office, or substitute for the client's own compliance responsibilities. Filing, apostille, I-9, courier, field, and administrative support does not include legal advice or a guarantee of government or third-party processing.

05

Privacy policy

We collect information that clients provide to request a quote, schedule or perform a service, communicate, receive an invoice, or complete payment. This may include names, contact details, appointment information, documents or document descriptions, identification information required for service, transaction records, and correspondence.

How information is used

• Provide, schedule, document, bill, and improve services.
• Communicate about appointments, support, invoices, renewals, and requested follow-up.
• Maintain records required for notarial, tax, accounting, security, contractual, or legal purposes.
• Prevent fraud, protect clients and the company, and respond to lawful requests.

Sharing and sales

We may share information with service providers that support scheduling, remote notarization, payments, hosting, communications, records, shipping, or professional services; with a document recipient or business partner as directed by the client; or when required to comply with law or protect rights and safety. We do not sell personal information for money.

Retention and security

Records are retained for the period needed to provide services, meet legal or contractual requirements, resolve disputes, and maintain legitimate business records. We use reasonable administrative, technical, and physical safeguards, but no system or transmission is completely secure.

Your choices

To request access, correction, or deletion of business-held information, email customerservice@kaynotary.com. Some information may be retained when required for notarial records, accounting, legal compliance, security, or other legitimate obligations. This website is intended for adults seeking business services and is not directed to children.

06

Website terms of use

Website content is general business information, not legal advice. Prices are starting estimates and may change based on scope, applicable requirements, distance, urgency, availability, third-party costs, or updates to the service guide. Booking a time does not guarantee that a particular document, signer, facility, or transaction is eligible to proceed.

You may use this website for lawful personal or business inquiries. Do not misuse the forms, attempt unauthorized access, interfere with operation, submit malicious content, impersonate another person, or send information you are not authorized to share. Company names, logos, text, and original materials are owned by Kay Notary & Business Services LLC or used with permission.

Links to scheduling, payment, government, or other third-party services are provided for convenience. Their availability, security, and policies are controlled by those providers. To the extent permitted by law, the website is provided as available without a guarantee of uninterrupted operation. Service-specific obligations are governed by the applicable quote, invoice, agreement, and law.

07

Accessibility

We aim to make our website and services usable by people with disabilities. If you experience a website barrier, need information in another format, or need a reasonable communication or appointment accommodation, contact customerservice@kaynotary.com or call (801) 959-5169. Please describe the page, content, or service involved and the accommodation that would help.